Security Incident Update

• Security Incident Update

  For the latest updates, refer to our X accounts: @secondfiapp  @secondfi_jp ⚠️ Important: Wait for Instructions before taking further actions Independent actions taken outside of official guidance create additional risks, and may significantly complicate the asset claims process. Our team is working through a secure recovery process, and we will continue keeping users updated as progress is made. OFeatured

• SecondFi/Yoroi Wallet Migration FAQ

  SecondFi/Yoroi Wallet Migration FAQ This guide explains how to move your assets out of SecondFi using the wallet migration tool, what happens during migration, and what to do afterwards. Please read it fully before you begin. The basics Why do I need to migrate my wallet? Between June 21st and 23rd 2026, unauthorized transactions resulted in assets being removed from certain SecondFi user wallets. Following this event, and as previously announced, we made the difficult decision tFeatured

• How to Submit a Claim

  How to Submit a Claim Through the SecondFi app You can submit a claim directly in the SecondFi app: Tap the wallet status banner on your home screen (marked with a warning icon) Click "Submit claim" Enter your email address Click "Submit claim" Confirm it with the 6-digit verification code Click "Done" If you have already submitted a claim through support, there is no further action for you to take. Through the support portal Alternatively, if you don't have acFeatured

• Incident FAQ

  What is the scope of the impact? Between June 21st and 23rd, SecondFi experienced a security incident that resulted in approximately 16.1 million ADA (~$2.6 million) being stolen from 374 wallets. What happened? An independent investigation EMURGO engaged Groom Lake, an independent forensic investigation / blockchain intelligence provider to assist with tracing and evidentiary analysis and they reviewed the incident using primary technical evidence, including code, codFeatured

• How to migrate your Cardano native assets using the wallet migration tool

  How to migrate to a new Cardano wallet SecondFi is ceasing operations. If you hold ADA or Cardano native assets in SecondFi, move them to a Cardano wallet you control. The migration tool is inside the SecondFi app you already have installed. Which applies to you: Wallet not affected: use the migration tool now to move the assets you still hold. Wallet affected in the incident: wait for the asset recovery tool. Migrating does not affect your claim or your eligibility for thFeatured

• Hardware Wallet Migration Guide (for non-Cardano blockchain assets)

  DISCLAIMER: This approach requires high technical proficiency and is intended for non-Cardano assets only. If you decide to proceed, ensure you follow the steps in the exact order. For Cardano blockchain assets, use the migration tool inside the SecondFi App ONLY. Overview What You Need to Know This guide is designed to assist users in securely migrating their assets from an existing wallet to a hardware wallet. If you are already using a hardware wallet, no action is requFew readers

Getting Help

• Getting Help in SecondFi

  SecondFi's Knowledge Base is the fastest way to find answers. Most questions are covered in the articles available here at kb.secondfi.io. Step 1 — Search the Knowledge Base Use the search bar at the top of this page to find articles by keyword. Try searching for the feature or error message you are seeing. Step 2 — Browse by Category If you are not sure what to search for, browse the categories on the main page to find the section most relevant to your quesFew readers

• I Received a Message Claiming to Be from SecondFi — Is It Real?

  SecondFi will never contact you first via direct message, email, or social media with links, requests for your recovery phrase, or offers of support. If you have received an unsolicited message claiming to be from SecondFi, it is likely a scam. For full guidance on how to identify the official SecondFi app, spot fake websites and accounts, and protect your funds, read our dedicated article: [Protecting Yourself from Scams](https://kb.secondfi.io/en/article/protecting-yourself-from-scams-1ttFew readers