Security Incident Update
Security Incident Update
This article will be updated as our investigation progresses. Please check back regularly for the latest information. ⚠️ Important: Wait for Instructions before taking further actions Independent actions taken outside of official guidance create additional risks, and may significantly complicate the asset claims process. Our team is working through a secure recovery process, and we will continue keeping users updated as progress is made. Official step-by-step instructions will followFeaturedIncident FAQ
What is the scope of the impact? 4 distinct draining events occurred. 3 were executed by external threat actors, resulting in a loss of approximately 16M ADA across 374 addresses. We are finalising an independent technical review with a leading blockchain security firm to validate our findings. How do I know if my wallet is affected? SecondFi is in quarantine mode, meaning you can view your balance and check whether your wallet address was potentially affected in the recent inciFeaturedHardware Wallet Migration Guide
DISCLAIMER: This approach requires high technical proficiency. Only attempt if you are technically capable. Alternatively, wait for the secure wallet export functionality which is intended for all different levels of users. If you decide to proceed, ensure you follow the steps in the exact order. Overview What You Need to Know This guide is designed to assist users in securely migrating their assets from an existing wallet to a new hardware wallet. If you are already using a hardwFeatured
Transaction Issues
I have not received funds from an exchange yet
If you used the correct receiving address, there should be no problem receiving funds. Transfers from exchanges may be delayed. You can check the transaction by its ID on a corresponding blockchain explorer. When it's confirmed on the blockchain, you should also see it on SecondFi account.Few readersI Sent Crypto to the Wrong Network — What Now?
Blockchain transactions are irreversible. Funds sent to an incorrect network address cannot be recovered by SecondFi. To avoid this, always verify the network shown in the warning banner on the Receive screen before sharing your address, and confirm with the sender which network they will be using.Few readersWhy is My Transaction Pending or Failed?
Pending Cross-chain swaps and fiat purchases rely on external networks and third-party providers, which can take additional time to settle. Check the Activity tab for the current status and estimated completion time. Failed Transactions may fail for several reasons: Insufficient gas fees to cover the network cost. Network congestion causing a timeout. Provider-side issues for fiat ramp transactions. If a fiat purchase fails, check for any in-app notifications regarding KYFew readers
Getting Help
Getting Help in SecondFi
SecondFi's Knowledge Base is the fastest way to find answers. Most questions about wallet setup, sending, swapping, staking, and the SecondFi Card are covered in the articles available here at kb.secondfi.io. Step 1 — Search the Knowledge Base Use the search bar at the top of this page to find articles by keyword. Try searching for the feature or error message you are seeing. Step 2 — Browse by Category If you are not sure what to search for, browse the cateFew readersI Received a Message Claiming to Be from SecondFi — Is It Real?
SecondFi will never contact you first via direct message, email, or social media with links, requests for your recovery phrase, or offers of support. If you have received an unsolicited message claiming to be from SecondFi, it is likely a scam. For full guidance on how to identify the official SecondFi app, spot fake websites and accounts, and protect your funds, read our dedicated article: [Protecting Yourself from Scams](https://kb.secondfi.io/en/article/protecting-yourself-from-scams-1ttFew readers