Transaction Issues

• Why is My Transaction Pending or Failed?

  Pending Cross-chain swaps and fiat purchases rely on external networks and third-party providers, which can take additional time to settle. Check the Activity tab for the current status and estimated completion time. Failed Transactions may fail for several reasons: Insufficient gas fees to cover the network cost. Network congestion causing a timeout. Provider-side issues for fiat ramp transactions. If a fiat purchase fails, check for any in-app notifications regarding KYFew readers

• I Sent Crypto to the Wrong Network — What Now?

  Blockchain transactions are irreversible. Funds sent to an incorrect network address cannot be recovered by SecondFi. To avoid this, always verify the network shown in the warning banner on the Receive screen before sharing your address, and confirm with the sender which network they will be using.Few readers

Asset & Token Issues

• Why Can't I See My Custom Tokens or NFTs?

  SecondFi automatically detects and displays most major tokens. If a token is not appearing, it may not yet be supported in the current version. NFT viewing capabilities are currently not available in this release and will be enabled in a future update. If you believe a supported token is missing from your wallet, tap the Chat with us button at the bottom of this page and provide the token name, contract address, and the network it is on. Our chat assistant will look into it for you.Few readers

Getting Help

• Getting Help in SecondFi

  SecondFi's Knowledge Base is the fastest way to find answers. Most questions about wallet setup, sending, swapping, staking, and the SecondFi Card are covered in the articles available here at kb.secondfi.io. Step 1 — Search the Knowledge Base Use the search bar at the top of this page to find articles by keyword. Try searching for the feature or error message you are seeing. Step 2 — Browse by Category If you are not sure what to search for, browse the cateFew readers

• I Received a Message Claiming to Be from SecondFi — Is It Real?

  SecondFi will never contact you first via direct message, email, or social media with links, requests for your recovery phrase, or offers of support. If you have received an unsolicited message claiming to be from SecondFi, it is likely a scam. For full guidance on how to identify the official SecondFi app, spot fake websites and accounts, and protect your funds, read our dedicated article: Protecting Yourself from Scams (https://kb.secondfi.io/en/article/protecting-yourself-from-scams-1ttFew readers

• I was scammed / My funds were sent out of my wallet without consent

  While we always hate to hear when one of our community loses funds, we cannot know how funds were transferred. Usually, it is due to someone getting ahold of your recovery phrase, device/computer, malware, or a phishing website. Users are responsible for their own security as we do not hold your funds. As cryptocurrency transactions are irreversible, they can neither be canceled, nor reversed, once initiated. SecondFi as a self-custody platform does not have the ability to cancel, reverse,Few readers

• I didn’t receive funds from an exchange yet

  If you used the correct receiving address, there should be no problem receiving funds. Transfers from exchanges may be delayed. You can check the transaction by its ID on a corresponding blockchain explorer. When it's confirmed on the blockchain, you should also see it on SecondFi account.Few readers

• My wallet is not syncing. What should I do?

  Begin by checking if your device is connected to the internet. After that, refresh your wallet by dragging down your mobile screen (if you are on a mobile device), or refreshing your browser (if you are using a web browser). If you have recently imported an existing wallet, it might take a few minutes for your wallet to sync. Should you take all the steps above and still have synchronization issues, head over to our Twitter account to check for updates. We dFew readers