How to Submit a Claim

Through the SecondFi app

You can submit a claim directly in the SecondFi app:

1. Tap the wallet status banner on your home screen (marked with a warning icon)
2. Click "Submit claim"
3. Enter your email address
4. Click "Submit claim"
5. Confirm it with the 6-digit verification code
6. Click "Done"

If you have already submitted a claim through support, there is no further action for you to take.

Through the support portal

Alternatively, if you don't have access to the SecondFi app, you can submit a claim through the support portal support.secondfi.io.

When submitting, please share the following:

1. Name
2. Contact email (if different to the one you used to log in)
3. Wallet address(es) (optional)

Updated on: 25/08/2026